Drydens & B&B - SARN request, how should I respond?

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Hi, I have been using this site for months and having followed the advice so far (after making mistakes early on before I find this site) I am now stuck! I sent a SARN to Drydens (twice) and they have responded to my recorded delivery second attempt like this:

They say they are not the Data Controllers and have forwarded my request to B&B who are. They claim that any correspondence etc between themselves and B&B is the subject of client/solicitor privilege, as defined by schedule 7, paragraph 10 of the 1998 Data Protection Act and pursuant to the Rule of Professional Conduct of Solicitors.

I know Drydens are registered as Data Controllers but am unsure how to answer this letter. Thanks to this site I feel I am progressing well so far but am stumped now. Any help appreciated.

Many thanks.

-- Pat Reynolds (preynolds1566@hotmail.com), May 12, 2004


Hi Pat,

We are in same position as you dealing with B&B through Drydens. Apparently solicitors are subject to 'legal privilege' and so will not tell you anything. You need to send a letter to Bradford & Bingley themselves, to their Data Controller, quoting your mortgage numer (no problems with this it just identifies who you are). They charge 10 and they sent us the stuff back quite quickly. Some of it is quite interesting, we have in fact had 3 different breakdowns!! If Drydens have forwarded your request on you may get a letter back from B&B quite shortly just asking for your account number - that's all you give them, no other information.

Hope this helps.

-- Chris (chris@anon.co.uk), May 12, 2004.

Hi Chris, Many thanks for such a speedy response. I was glad to hear that Bradford and Bingley did actually send you some information and will wait to see what happens now> Many thanks Pat

-- Pat Reynolds (preynolds1566@hotmail.com), May 12, 2004.

No problems. Let us know if you find anything interesting!

-- Chris (chris@anon.co.uk), May 13, 2004.

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