Framework for SLM

greenspun.com : LUSENET : Service Level Management : One Thread

SLM Guru's

Is there a framework/model/pattern that can be used to map IT metrics to Business SLA's. What i am looking for is some kind of tool that can be leveraged to use as a guideline.

-- Vivek (vivek_pappu@hotmail.com), April 28, 2004


Moderation questions? read the FAQ