We applied SLAs in our business, Banking ( none IT ), and I am looking for papers presentations or articles in the SLA or SLM and also how to use SLAs as a performance measurement tool. Can you help? Thanks.

-- Moh'd Hussain (mhussain@riyadbank.com.sa), December 28, 2002

Answers

no

-- Mario Furgi (furgi@hotmail.com), February 04, 2004.