SLM / SLA uptake information

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I am seeking some data that would indicate the increasing acceptance of SLM or SLAs. For example, the Service Level Management -- North America and Service Level Management -- Global Surveys provide two data points. Is there any earlier data available (say 5 years ago)? Or is an alternative metric available?

Thanks.

Tom Crawford

-- Tom Crawford (tom.crawford@watchmark.com), April 03, 2002

Answers

Tim, My firm has data on SLM/SLA adoption as far back as 1996. Contact me directly and we can discuss whether or data will be useful.

Regards,

Rick Sturm

-- Rick Sturm (sturm@enterprisemanagement.com), April 13, 2002.


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