I posted this question about 2 weeks ago.

I bought an EOS 3 just over a year ago and the other night while shooting a PR job the camera failed on me. There was a grinding noise coming from the camera. The battery check indicator was flashing in the LCD. I thought I had a battery with no juice on replacing the battery the same noice was coming from the camera each time I hit the shutter. I brought the camera to a repair facility and they said that the gears on the winder was possibly stripped, potentially as a result of something coming loose in the mechanism. The camera repair facility wanted close to $300 to repai the problem. BUt i was thinking for a camera that is just little over a year old and with less than 100 rolls run through it, how can such a catastrophic failure occur. I just wanted to know if anyone else has encountered the same problem and what Canon had to say about it.

I sent my camera to Canon Factory service and they still want to charge me over $200 to get it repaired. I haven't spoken to anyone yet but do you think it is fair for them to charge me that kind of money???

-- Ben Kee (bennykee@hotmail.com), March 27, 2002

Answers

That's a freak accident and I have never heard of such a problem on any of the pro EOS cams, let alone the EOS 3. Believe me, people love to complain on the internet so it would get around fast if a trend emerged. But hey, the LCD burned out on my EOS 1N after one year. I'm probably the only one in a million. My 1999 EOS 3 is solid and dependable.

If you bought it with Visa Gold they will double the warranty period if you can show proof of purchase.

-- Puppy Face (doggieface@aol.com), March 27, 2002.

doggieface@aol.com

Your email isn't working I tried sending you an email and it did not work. Anyways, thanks for the advice and I will post Canon's reply's to me when I talk to them tomorrow.

-- Ben Kee (bennykee@hotmail.com), March 27, 2002.

"I sent my camera to Canon Factory service and they still want to charge me over $200 to get it repaired. I haven't spoken to anyone yet but do you think it is fair for them to charge me that kind of money???"

i'm not sure why you're asking this again?! Speak to the damn people before you post again the same thing! It's obviously not fair. i'll repeat what i said on your last post:

if you're just out of warranty, I would call canon, and explain the situation to them. explain to them the problem nicely and clearly, how disappointed you are that such a thing could happen, especially at such an important time -- but don't forget to compliment them in slight ways that you like the camera a lot. express how you feel, and then ask them to make the situation right by fixing the camera right away.

one way to approach this.

i would fight this to the bitter end if this happened to me. $300 is unacceptable, and I wouldn't pay a dime for such a thing to happen in such a high-end camera.

-- m. lohninger (anavrin@mac.com), March 28, 2002.