IT SLA Metrics - Desktop and LAN/WAN (Revised)

greenspun.com : LUSENET : Service Level Management : One Thread

I am looking for examples of industry benchmarked measurements captured in a SLA for Desktop and LAN/WAN services within the following areas:

Resolution Time, Network Availability, and Network Response Time

Can anyone provide me a point in the right direction?

-- Jermaine Stanley (jerstanley@hotmail.com), March 06, 2002


Moderation questions? read the FAQ