B.S. Ombudsman

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Can anyone tell me whether the Bldg. Soc. Ombudsman has a 'duty of care' in law ? (We all know that morally he should...but this is not the place for jokes.)

-- Joy Harker (joytelkomstar@bun.com), March 12, 2001


Do you mean a duty of care to people who make complaints?

-- Eleanor Scott (eleanor.scott@btinternet.com), March 13, 2001.

It is only since i started to visit our communal site that i have found out that the Ombudsman's service is in fact a private ltd. company whose directors are directors of bldg.cosieities and/or other lending institutions. This must surely constitute a confliction of interests and bring into question the impartialty of this supposedly self-regulatory body.

A 'duty of care' must surely apply to an arbiter such as an ombudsman or else he cannot be seen to do his true and moral duty. (I asked a frriend of mine, who is a retired bank manager, whether the Banking Ombudsman had a duty of care - his response was "Of course he does or how can he carry out his duties?"

What I need to know is whether this duty of care applies in law. If you know the answer to this or any cases where a precedent has been set I would welcome the info.

Thanks, Joy

-- Joy Harker (joytelkomstar@bun.com), March 13, 2001.

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