(November 27, 2000) An installation of SAP
AG's retail software completed last year by
Petsmart Inc. created problems that were "far
more than we anticipated" and that continue
to affect the pet-supply retailer's business
performance, according to Petsmart's top
executive.

Phoenix-based Petsmart last week warned that
the financial results for its fiscal third
quarter ended Oct. 29 will be below expectations
due partly to lingering problems related to the
SAP Retail installation.

. . .

Petsmart, which said it expects a total of $2.2
billion in revenue during its current fiscal year,
is significantly larger than other U.S. retailers
using SAP Retail, said Francis. At the time the
decision was made to install the software, he
noted, the firm needed to replace aging systems
that weren't year 2000-compatible.

ComputerWorld

-- spider (spider0@usa.net), December 02, 2000