Following is my e-mail to B&H:

Subj: EOS 5 failure -- only 4 month old, first set of slides! Date: 6/3/00 12:01:10 AM Eastern Daylight Time From: LLoh688 To:

I took my first batch of slides with the new camera two weeks ago. Used Fuji Velvia & Kodak VS100 w/ 70-200 F4L & 28-70L. (wasted 15 rolls in the 'Narrow' at Zion Nat'l Park -- not happy) All pictures has on the left side of the slide -- 1/4 to 1/2 of frame streaked with red/orange color, there is also a red/orange oval the shape of the date print window on the lower right of the slide. I have an 630 and 1 for ~10yrs & never would've believed this can happend to an EOS camera. I purchased 7 yr warrenty from you at the time of order. Should I mail the camera to you? Mack Camera/Video? or contact my local EOS authorized service center? Please respond asap. Customer code: XXXXX. Control #: XXXXXX. I never had to service any of my EOS equipment, any help in directing me to get this problem solved is greatly appreciated. yours, lucian, Cleveland, OH

-- Lucian (LLoh688@aol.com), June 03, 2000

Answers

Unless Mack Camera & Video is a trusted camera shop, I mean really trusted, I would send your body to a camera repair shop that Canon recommends.

They will be albe to put it through the paces. This sounds like a warranty repair if it is still fours months old. Consult canon's web site for repair locations.

As for the Date function, I took the battery out of mine so that it would not function ever. You might consider the same. But, that has nothing to do with this problem.

-- Chris Gillis (chris@photogenica.net), June 03, 2000.

According to Mack's web site their an authorized Canon repair center. If memory serves me correctly, they're also the outfit that B&H uses.

-- Steven Fisher (srf@srf.com), June 03, 2000.

Send it to Canon. Even though it's grey market (The EOS 5 isn't sold by Canon in the USA), they'll still fix it under warranty. If it needs parts which are unique to the EOS 5 (i.e. different from the A2), you might be out of luck with Canon - that's the penalty you pay for grey market goods which are different from US models. At least talk to Canon first before you send it anywhere else.

-- Bob Atkins (bobatkins@hotmail.com), June 03, 2000.