http://www.seanet.com Dear Seanet Customer:

As many of you are aware, some of our customers were billed two or more times during the first week of January. This multiple billing was apparently caused by an error in the software used to transmit credit card batches to the credit card clearing service.

Our customers who have a billing date of 30, 1, 2, 3, or 4, and are using a credit or debit card for payment are the only ones affected.

Bank of America Merchant Services informed us a combination of IC Verify(the makers of the software) , Visa Net (the credit card clearing house) and Merchant Services would handle the refunds to the customers.

We were told this morning (Friday 1/14) that the credits have gone through to the various credit card issuers and customers should contact their individual credit card company if they have any questions.

We are again processing credit cards. Because of the delay in the processing and the work involved, you may receive a past due notice from us. This is a result of our automated billing system which invokes various dates for various functions which are performed automatically. If you believe you have received such a notice in error, we apologize.

Thank you.

Seanet Corporation

-- Here Ya Go (hereyago@glitchunter.com), January 16, 2000