I understand this is not a software forum, however, out of the clear blue my Outlook 2000 has crashed and nothing I do seems to work. I deleted the whole program and reinstalled without change. If you can help me understand what is going on, I will deeply appreciate it.

Fault Description ================= C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE caused an "Access Violation" fault in module MSO9.DLL at 015F:3092159F.

Registers ========= EAX=00000000 CS=015F EIP=3092159F EFLGS=00010246 EBX=0056EBBC SS=0167 ESP=0056EC70 EBP=0056EC90 ECX=00000016 DS=0167 ESI=00000001 FS=6B57 EDX=C0412020 ES=0167 EDI=01EE13D4 GS=0000

Bytes at CS:EIP =============== 8B 34 81 8B CB E8 FD 3F FD FF 8B CE 89 45 F8 83

Stack Dump ========== 0056EC70: 00000001 0056EBBC 01EE13D4 00000002 0056EC80: 01EE0B48 0056ECD4 309211BE 00000000 0056EC90: 0056ECD4 30921206 0056ECAC 00000001 0056ECA0: 0056ED10 00000008 01EE0B48 00000000

Running Programs ================ Outlook C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\OUTLOOK.EXE Spool32 C:\WINDOWS\SYSTEM\SPOOL32.EXE Agentsvr C:\WINDOWS\MSAGENT\AGENTSVR.EXE Winword C:\PROGRAM FILES\MICROSOFT OFFICE\OFFICE\WINWORD.EXE Ddhelp C:\WINDOWS\SYSTEM\DDHELP.EXE Iexplore C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE Tapisrv C:\WINDOWS\SYSTEM\TAPISRV.EXE Rnaapp C:\WINDOWS\SYSTEM\RNAAPP.EXE Rascal C:\RASCAL\RASCAL.EXE Agtserv C:\PROGRAM FILES\COMMON FILES\GURUNET SHARED\AGTSERV.EXE Rtfixm32 C:\CYBERMEDIA FIRST AID\RTFIXM32.EXE Fa_gd32 C:\CYBERMEDIA FIRST AID\FA_GD32.EXE Fawgrd32 C:\CYBERMEDIA FIRST AID\FAWGRD32.EXE Qshlfed C:\MICROSOFT ENCARTA\ENCARTA WORLD ENGLISH DICTIONARY\QSHLFED.EXE Gurunet C:\PROGRAM FILES\GURUNET\GURUNET CLIENT\GURUNET.EXE Webshots C:\PROGRAM FILES\WEBSHOTS\WEBSHOTSTRAY.EXE Webmain C:\NETSONIC\WEBMAIN.EXE Prosched D:\TELEPORT PRO\PROSCHED.EXE Ahqtb C:\PROGRAM FILES\CREATIVE\SBLIVE\AUDIOHQ\AHQTB.EXE Spcldlx C:\SPEAKING CLOCK DELUXE\SPCLDLX.EXE Stimon C:\WINDOWS\SYSTEM\STIMON.EXE Hpsjvxd C:\WINDOWS\SYSTEM\HPSJVXD.EXE Hplamp C:\HEWLETT-PACKARD\HP PRECISIONSCAN\PRECISIONSCAN\HPLAMP.EXE Hpppt C:\HEWLETT-PACKARD\HP PRECISIONSCAN\PRECISIONSCAN\HPPPT.EXE Systray C:\WINDOWS\SYSTEM\SYSTRAY.EXE Taskmon C:\WINDOWS\TASKMON.EXE Cmmpu C:\WINDOWS\SYSTEM\CMMPU.EXE Explorer C:\WINDOWS\EXPLORER.EXE Mstask C:\WINDOWS\SYSTEM\MSTASK.EXE Sysfles C:\WINDOWS\SYSTEM\SYSFLES.EXE Mprexe C:\WINDOWS\SYSTEM\MPREXE.EXE MMTASK C:\WINDOWS\SYSTEM\mmtask.tsk MSGSRV32 C:\WINDOWS\SYSTEM\MSGSRV32.EXE AGTEXE16 C:\PROGRAMF\COMMON~1\GURUNE~1\AGTEXE16.EXE KERNEL32 C:\WINDOWS\SYSTEM\KRNL386.EXE

Memory ====== Free USER Memory : 42% Free GDI Memory : 63% Memory Utilization : 76% Total Physical Memory : 160 MB Available Physical Memory : 16 MB Total Page File : 1,888 MB Available Page File : 1,747 MB Total Virtual Memory : 2,044 MB Available Virtual Memory : 2,026 MB

Drives ====== A: - Removable C: - Fixed, 2,047 MB Total, 2,047 MB Free D: - Fixed, 2,047 MB Total, 2,047 MB Free E: - CDROM, 501 MB Total, 0 KB Free F: - Removable

Thank you so much,

JD Sundown

-- JD Sundown (Sundown@shasta.com), January 02, 2000

Answers

Call MS -- have very good free support for this

-- Wave (eades1@flashcom.net), January 02, 2000.

Outlook is not Y2k compliant, per Microsoft. Go to the Microsoft.com web page, check for upgrades. I have upgraded Windows 98 and my browser in the last week. Then I found out that Microsoft Excel is not compliant (as declared in the last week or so), so I backdated my PC. I need Excel to finish my tax/inventory stuff. After I finish it, I won't care.

-- responding (responding@***.***), January 02, 2000.

What? This is just a glitch for christ sake!!! Reboot, if that does'nt work, just go out and buy a new system. Sheesh!!!

-- Infidel (Barbarians@thegate.net), January 02, 2000.

Virtually everyone I know who uses Outlook complains about it. Two of my clients use it as their office/network email system and they're always losing stuff and having their systems go belly up on them.

Your best option would be to get a real email program. I use Calypso and it's been rock-solid since day one. I might even get around to registering it one day.

-- Dzog (dzog@plasticine.com), January 02, 2000.

Wave and Responding: Thank you for your input.

Infidel: Do to the fact ladies are reading this board I will not respond in kind. People like you must truly lack something in your life. You have my email address, send me the number to your (valid) credit card and I will be more then happy to buy another computer. If you cant do that, call LL she will listen to you.

JD Sundown

-- JD Sundown (Sundown@shasta.com), January 02, 2000.

Get Rid of Microsoft products. I have an office full of UNIX products that have not been certified y2k compliant and are working fine today. My mail is UNIX from an OS that is 6 years old.... Cant say that for the crummy Outlook program since I believe it didn't exist before Win95.

Call MS and complain then change products. That is the only way that MS will change it's business practices.

-- William R. Sullivan (wrs@wham.com), January 02, 2000.

My Mac runs just fine - even without any Microsoft applications... How can that be???

-- PNG (png@gol.com), January 02, 2000.

If you are running Win98 go to your windows update and download the fix. If Win 95 it is a different address, microsoft.com/windows95/default.asp. You would probably need to fix the operating system then go to windows update and fix outlook. Good luck

-- Doug Sharp (dougsgarp@pagosa.net), January 02, 2000.