FEATURE/Sunspots, Y2K Emerge as Tardy Payment Tactics

http://biz.yahoo.com/bw/991103/co_dog_ate_1.html

Quote:

"Renton offered three recommendations to bill collectors and those awaiting repayment of loans, two groups likely to be inundated by an entirely new set of non-payment excuses during the coming months:

1. Collect as much as possible before January 1, 2000. Offer incentives for pre-millennium payments;

2. Convey your appreciation of past payment history and/or attitude where appropriate, further inducing ongoing timely efforts;

3. Communicate openly (and non-confrontationally) when a payment problem is cited, to determine exactly what the situation is, and how best to resolve it quickly. "

-- hamster (hamster@mycage.com), November 03, 1999