Who has experience in developing self-directed work teams in the retail environment? I am consultant to a small building supply business (110 employees at three locations) in upstate New York. We are about to launch a pilot project in one of the retail stores. We are looking for similar projects for benchmarking and learning. Would be very grateful for any leads. Thanks. Paul Raino, Paul Raino & Associates, Plattsburgh, NY.

-- Paul Raino (AkelaR@aol.com), September 25, 1998