Response to paperwork

What you have to bear in mind Lisa is that this is a marathon not a 100m sprint. Don't get frustrated at their incompetence or willful sloth. You can use their reluctance to provide you with the full facts to your ultimate advantage. Simply draw their attention to the information that they are failing to provide you with and point out that you cannot begin to deal with this matter until they have complied fully with your requests for information about their claim.

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