Do you have experience in dealing with Eversheds/Nationwide?

I'm currently fighting a claim from Nationwide via Eversheds. It has taken them just under 6 years to contact me! Now, a year later I am no further ahead. Initially they claimed that I owed them ~£32k, but later said they would consider £5k when I contested the £32k. It has taken them a year to admit that the £32k was incorrect and it should have been ~£10k. Also Eversheds first informed me that they were mandated to accept a minimum of 20% without having to go back to Nationwide but now they are saying that this is not true and refers to a case involving Abbey. They now refuse to advise me of an acceptable figure in settlement of this debt. In short i'm still being messed about! My questions are: a) What should I do next? b) Do you know what Eversheds mandate is with Nationwide? I would be grateful for any advice. Thanks.

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