Response to ABBEY NATIONAL - SARN INFO

I think that the Abbey have to be able to substantiate that they made reasonable efforts to obtain a fair market value for the property. It is not a defence on their part to say that the ads are no longer available. Presumably you were charged for the cost of sale, including agents fees - ie the cost of marketing - therefore, if you are paying for these services you should be able to see how they are derived - and if there is nothing to substantiate the costs you can also reject those. What about a SARN on the estate agents? As I understand it you can pursue the agents as well as the Abbey if you believe that they did not exercise a duty of care. I would certainly ask them to justify the price and insist that they produce evidence of these alleged marketing activities. If they can't demonstrate that they undertook the actions they claimed then that has to undermine their position. For example, what action did the Abbey take when accepting the agents bill to check that the agent had carried out what it claimed to have done?

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