Response to Time limit on recieving a reply to a SARN?

Had similar problem with Eversheds. Sent in SARN with a request they advise us of applicable fee. Heard nothing and followed up with another letter saying that unless we heard to the contrary eithin 7 days we would assume that no fee was being charged and therefore would expect their response within 40 days of the original request. Weeks passed and still no reply from them so referred matter to Information Commissioner. This prompted a SARN reposnse from Eversheds. According to the IC assessment they were 'unlikely' to have complied with the DPA. Apparently the reason was there some 'confusion' as matter had been dealt with by junior staff at Eversheds (at least thats what their explanation was to IC). He/she thought there was no need to reply as we had already served SARN on ex lender! Incidently the documentation we received from Eversheds was incomplete. We are now writing back to them again in next few days asking for full details. Has anyone got any thoughts on whether we should also report the incomplete response to IC??

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